Dynamics 365 CRM

Knowing your market requires a 360-view of every customer and lead. Microsoft Dynamics 365 Customer Engagement goes beyond a CRM. D365 CE  connects processes and a single source of information to ensure that internal team have the latest data including contacts, activities, and opportunities.

Dynamics 365 for Marketing

Guide the journey from suspect to customer with planning, content, and tracking tools that works seamlessly with Dynamics 365 for sales. Marketing-automation applications that helps you manage your buyer’s journey and analyze return on investment.

Create emails and online content to support marketing programs

Manage events with an intuitive event portal that promotes engagement

Gather actional feedback using easy-to-create surveys

Nurture and prioritize leads with personalized experiences

Analyze and document your marketing ROI

Prioritize and nurture lead from prospect to customer

Dynamics 365 for Field Service

Delight customers with a seamless service experience with Dynamics 365 for Field Service. D365 for Field Services helps your infield team more effective while optimizing resources so you can improve profitability.

Give customers a self-service portal, proactive updates, and resource tracking

Improve and automate scheduling to maximize resources

Provide field agents step-by-step instructions to complete tasks

Automate work orders, scheduling & dispatching

Share quotes, contracts, and scheduling information quickly

Enable one-sit techs to share what they see with remote experts

Dynamics 365 for Sales

Accelerate your sales performance and win more deals. Dynamics 365 for Sales goes beyond a traditional CRM and gives your teams the data they need to improve win rates with a dynamic, event driven sales process.

Increase conversion and win rates with lead and opportunity scoring

Understand the relationships between accounts and contacts

Support work on the go with mobile applications

Save time with contextual prompts that simplifies data entry

Accelerate deals with an end-to-end opportunity management

Build relationships with authentic and personal engagement

Dynamics 365 for Customer Service

Give your agents the tools the needs to ensure quick and accurate assistance. Dynamics 365 for Customer Services helps you improve engagement, personalize your service and, allocate resources based on real-time trends.

  • Create delightful experiences through any channel and on any device
  • Understand the customer journey and anticipate their needs
  • Use data and intelligence to transform how you provide service
  • Resolve issues proactively with predictive care
  • Optimize staffing levels and allocate resources
  • Leverage intelligent, adaptable virtual agents

Dynamics 365 for Project Service Automation

Plan and deliver successful projects using a predictable and customer-centric service delivery model. Dynamics 365 for Project Service Automation helps you manage projections with precision including scheduling, time & expense management, and more.

  • Ensure project deliverables reflect the terms of the contract
  • Engage with customers through a secure portal
  • Assign team members based on skills and availability
  • Gain visibility into project-based opportunities